Privacy Policy
Last Updated: February 2026
At JustCasino, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we keep it safe.
This policy applies to all players who register an account, make a deposit in AU$, contact our team, or browse our website. By using JustCasino, you agree to the practices described here.
We operate in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the GDPR where applicable.
1. What Information We Collect
1.1 Personal Identification Information
Full name, date of birth, residential address, email address, phone number, and government-issued ID for identity verification.
1.2 Financial Information
Payment method details, transaction history including deposits and withdrawals in AU$, and bank account details where required.
1.3 Technical and Usage Data
IP address, device type, browser version, pages visited, login timestamps, and session data.
1.4 Communications Data
Support chat transcripts, email correspondence, and feedback responses.
1.5 Responsible Gambling Data
Where you use tools such as deposit limits or self-exclusion, we record those preferences to enforce them and protect your wellbeing.
2. How We Collect Your Information
2.1 Directly From You
When you register an account, complete identity verification (KYC), make a financial transaction in AU$, or contact our support team.
2.2 Automatically Through Technology
When you browse our platform, we automatically collect technical data through cookies and server logs. See Section 6 for full cookie details.
2.3 From Third Parties
From payment processors, identity verification agencies, our licensing bodies, and publicly available sources where permitted by law.
3. Why We Use Your Information
3.1 Account Management
To create and maintain your player account, verify your identity, and manage your login credentials.
3.2 Payment Processing
To process your deposits and withdrawals in AU$, verify payment sources, and prevent financial fraud.
3.3 Legal and Regulatory Compliance
Australian law and our gaming licence require us to verify player identities, monitor transactions for anti-money laundering (AML) compliance, and report suspicious activity when necessary.
3.4 Responsible Gambling
To apply the responsible gambling settings you request and to identify patterns that may indicate problem gambling behaviour.
3.5 Customer Support
To respond to your enquiries, resolve disputes, and improve our service quality.
3.6 Marketing Communications
With your consent, we may send you promotional offers and casino news. You can opt out at any time through your account settings or by contacting us directly.
4. How We Store and Protect Your Information
4.1 Security Measures
We apply industry-standard protections including SSL/TLS encryption, firewalls, intrusion detection systems, two-factor authentication, and regular security audits.
4.2 Data Storage Location
Your data is stored on secure servers. Where data is transferred outside Australia, equivalent protections are in place as required under Australian privacy law.
4.3 Staff Access
Access to personal data is restricted to authorised staff on a need-to-know basis, bound by strict confidentiality obligations.
5. Who We Share Your Information With
We do not sell your personal data. We only share it where necessary and lawful, and always with your security in mind.
5.1 Service Providers
We share data with trusted third parties including payment processors, KYC providers, IT infrastructure providers, and customer support platforms — all contractually required to handle your data securely.
5.2 Regulatory and Legal Authorities
We may disclose your information to Australian regulatory bodies, law enforcement, or courts where legally required under AML obligations or a valid legal order.
5.3 Business Transfers
In the event of a merger or acquisition, your data may transfer to the new entity, with advance notice where required by law.
6. Cookies
6.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us keep you logged in, remember your preferences, and understand how you use our platform.
6.2 Types of Cookies We Use
6.2.1 Essential Cookies
Required for the website to function. These cannot be disabled.
6.2.2 Analytics Cookies
Help us understand player behaviour and improve our platform. Data collected is anonymised.
6.2.3 Marketing Cookies
Used to deliver relevant promotional content based on your interests. Active only with your consent.
6.3 Managing Cookies
You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use JustCasino properly.
7. Your Rights as a Player
7.1 Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988, you have the right to access and correct your personal information, complain to us about data handling, and escalate unresolved complaints to the Office of the Australian Information Commissioner (OAIC).
7.2 Rights Under GDPR (Where Applicable)
If covered by GDPR, you also have the right to erasure, restriction of processing, data portability, objection to processing, and withdrawal of consent at any time.
To exercise any of these rights, contact us using the details in Section 9.
8. How Long We Store Your Data
We retain your data for as long as your account is active. We do not keep your information longer than necessary. After closure, financial records involving AU$ transactions are kept for a minimum of 7 years in line with Australian AML and tax regulations. Data no longer required is securely deleted or anonymised.
9. Contact Us
For any privacy-related questions or requests, please contact our Privacy Team. We take every privacy enquiry seriously and will handle your request with care:
- Email: privacy@justcasino.com
- Website: Submit a request via the Privacy Policy page on JustCasino.com
- Response Time: We aim to respond within 30 days
Unresolved complaints can be escalated to the OAIC at www.oaic.gov.au.